Return Policy

    At Lumiben, we prioritize customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, our return policy ensures a smooth and hassle-free process.

    1. Eligibility for Returns

    We accept returns under the following conditions:

    • The item is unused, in its original packaging, and in the same condition as received.
    • The return request is made within 7 days of receiving the product.
    • The product is defective, damaged, or incorrect upon arrival.

    2. Non-Returnable Items

    Certain products are not eligible for returns, including:

    • Items damaged due to improper use, installation, or negligence.
    • Products that have been modified, altered, or used beyond the standard testing period.
    • Custom or special-order items unless defective.

    3. Return Process

    To initiate a return, follow these steps:

    1. Contact Us: Notify our customer support team via email or phone with your order details and reason for return.
    2. Approval & Instructions: Our team will review your request and provide return instructions if eligible.
    3. Return Shipment: Customers may be responsible for return shipping costs unless the product was incorrect or defective.
    4. Inspection & Refund: Once received, the item will be inspected, and a refund or replacement will be processed within 7-14 business days.

    4. Refund Options

    • Approved refunds will be issued via the original payment method.
    • Refund processing time may vary depending on your payment provider.
    • If eligible, customers may choose a replacement product instead of a refund.

    5. Contact Information

    For any return inquiries, please reach out to us:

    📧 Email: lumiben.limited@gmail.com
    📍 Address: 54 Ekwuema Crescent Ikenegbu Owerri

    We appreciate your trust in Lumiben and are committed to providing high-quality products and excellent customer service.