Welcome to Lumiben! These terms and conditions outline the rules and regulations for using our services, purchasing our products, and interacting with our website. By engaging with Lumiben, you agree to these terms. Please read them carefully.
1. Delivery of Items
- Delivery is arranged based on the customer’s specific request or at the company’s discretion to ensure timely and secure fulfillment.
- Delivery timelines may vary depending on location, product availability, and other factors. Lumiben will communicate expected delivery times during the purchase process.
- Customers are responsible for providing accurate delivery information. Any additional costs due to incorrect details will be the customer’s responsibility.
2. Payment Terms
- Full payment must be made before delivery unless otherwise agreed upon.
- Accepted payment methods include bank transfers, credit/debit cards, and other approved payment channels.
3. Installation Services
- Installation services are provided upon request and may incur additional charges, which will be communicated upfront.
- Customers must ensure that the installation site is ready and accessible. Lumiben is not responsible for delays due to site-related issues.
4. Returns and Refunds
- Returns are accepted only for defective products or items damaged during delivery. Customers must notify Lumiben within 7 days of receipt.
- Refunds or replacements will be processed after the returned item has been inspected and approved by our team.
5. Warranty
- Lumiben offers warranties on select products. Warranty terms will be provided at the time of purchase.
- The warranty does not cover damage caused by improper use, installation by unauthorized personnel, or environmental factors.
6. Limitations of Liability
- Lumiben is not liable for delays or failures in delivery caused by events beyond our control, including natural disasters, strikes, or transportation disruptions.
- Customers are responsible for ensuring the proper use and maintenance of products after installation.
7. Privacy Policy
- Lumiben values your privacy and will only use your personal information to fulfill orders and provide support.
- Your data will not be shared with third parties without your consent, except as required by law.
8. Changes to Terms
- Lumiben reserves the right to update these terms and conditions at any time. Customers are encouraged to review them periodically for updates.
9. Contact Us
If you have any questions about these terms and conditions, please contact us at:
Email: support@lumiben.com
Phone: +234 703 858 3993
Address:
By using Lumiben’s services, you agree to abide by these terms and conditions. Thank you for choosing Lumiben!